A1 since day 1 from scheduling to completing the repairs. Very nice and friendly.
Very knowledgeable and personable and thorough. I would recommend for sure.
Very pleased with the service and communication of the tech and office staff thank you.
We will always choose Vailes for any heating, cooling or plumbing issues. Their employees (from the front end to the service workers) are extremely knowledgeable, polite, thorough, and their attention to detail is impeccable. Service is quick and questions are always answered.
“Verry efficient and knowledgeable. Arrived on time, analyzed the problem, and made the repair.”
Casey was very knowledgeable and personable. He checked the systems and kept us informed, answering all questions to even include a few questions on the gas fireplace. We truly appreciate his patience and thorough responses
Very happy with the work and how the guys cleaned up everyday. And the units are heating wonderfully!
Casey was courteous and respectful in his ways and demeanor. I asked him a favor to set my thermostat the way I wanted it programmed as I set it before, and he did graciously.
“I recently experienced a sizable leak in my patio ceiling, due to improper placement of an air conditioning line in my attic. Thank you to your technician, Michael, who analyzed and repaired this problem quickly. He explained why this leak had occurred and what it would take to replace the ceiling wood damaged by this leak. Through Michael, Vailes referred me to another contractor who specializes in this type of repair and I’m now looking forward to having this work done.
Michael was knowledgeable, courteous and took his time explaining how a permanent ceiling repair would resolve the line leaking issue. I’m not the most savvy customer when it comes to air conditioning problems, but I found Michael to be very helpful. With technicians like Michael, I will be calling on Vailes in the future for reliable and prompt service.”
-D.S