“He was great. Answered all my questions. Service was explained so I could understand why I had this problem what needed to be done and how to prevent it from happening again. Very satisfied with this service!”
“Nice job. Gene and Blake make a good team. Thanks”
“Wow! Vailes is top notch! What an amazing company to work with. From the first phone call with Samantha, to meeting Rory for the initial walk-through and estimate to the final installation, every one I spoke with and dealt with – highly professional, friendly, caring, patient, thorough.. The list goes on. Samantha is beyond helpful and so sweet and friendly to work with. Rory truly knows his product and what he is doing. He patiently answered every question (and I asked a lot!) I had about the potential ( at that time) installation. I decided to go with Vailes not only because they had come highly recommended but after meeting and talking to them I knew this was the company I wanted to work with. Rory, Blake, and Harrison treated me and my house with a great deal of respect and made me feel like I was their number one customer and priority, even though I know, in the middle of a HOT summer, I was not their only customer!! The job was completed quickly and efficiently. There was an issue with one unit during the installation and they have been on top of it and keep in contact with me regarding when it will be fixed. If you are looking for high quality people and equipment, Vailes is the one to go to. I only wish I had done this sooner! Thank you to everyone at Vailes because now I come home to a cool and comfortable house and I know come winter it will be warm and cozy!”
“Prompt, excellent service. The pleasant, professional serviceman has helped me many times. I appreciated that he was wearing a mask. Always answers my questions. All in all a great experience. Thanks!”
“Mr. Schaefer was very professional and walked me through the whole procedure & all the steps he was going to do. He finished the job in a very timely manner. I was very happy with the job & he made sure everything was cleaned up. I would highly recommend him any day of the week.”
“Always professional, polite, and goes above and beyond to get the job done. Thank you!”
“Very responsive, diagnosed the issue quickly, fixed the problem with the thermostat”
“I wanted to leave a review about Gene that serviced our bathroom. He went above and beyond. He was very professional and polite and was able to diagnose and fix the problem. Thank you!”