“Casey was very helpful. He explained the work he performed and took the time to answer some questions I had about our furnace and heat pump.”
“Casey was excellent! He was clear and direct with the problem and even though he did not have the part available he made sure we were scheduled before he left.”
“Michael did a good job. He was very professional, personable, and explained everything to me. I am very impressed and wanted to share with everyone at the company.”
“The technician out yesterday was so courteous and neat. He was also efficient and knew what he was doing. I’m happy to have a warm house!”
“On time as promised, and all service performed in short order.”
“Thank you — For the incomparable workmanship, kindness, plan, the terrific builders and attention to detail, and the teaching and patience. We learned a lot in this process and would highly recommend you to all friends and neighbors. We truly appreciate you. Thank you!”
“Samantha, your friendly and caring demeanor over the phone along with offering the highest quality of customer care is a reflection of the priority Vailes has in its relationship with customers. This relationship exhibits trust and integrity in the company, of its technicians, and of its office staff.
My most recent interactions with your technicians resulted from an incessant water heater leak, and it required several visits from your technicians in repairing the problem. Part of this was due to defective parts sent to Vailes and reordering and reinstalling those parts.
Samantha, the technicians you sent to my home were courteous, competent, and professional. Brad, Anthony, Ken (Todd!), and Josh answered my questions, took care to protect my floor from any leaks, and went about their tasks of examining, diagnosing, and repairing with confidence and efficiency.
So, Samantha, the leak is fixed! And as in many situations, it indeed took a village, and I’m so very thankful for the teamwork of that village- the Village of Vailes!
I appreciate all that you and the technicians that you’ve sent to me have done. The sense of security and trust that I have in Vailes is a gift resulting from the many efforts of all of you. Thank you all.”
“Came early. Extremely knowledgeable. Explained what he did and told me of a probable cleaning of fan blades that should happen in the spring.”
“Vailes performs maintenance on my heating and cooling systems twice a year. Casey was prompt, courteous and efficient. He explained clearly his findings. Great service! We’re ready for winter!”