“Chad was very good taking care of our system. We were impressed with his efficiency and information for us. Thank you so much!”
“Casey came out to do our seasonal maintenance and did a wonderful job. We were impressed with his focus and creativity in finding a solution to a small problem we were having. We couldn't be happier with Vailes and the team they have assembled.”
“Great service. Casey was very thorough with the heat pump maintenance inspections and recommendations.. Definitely recommend Casey andVailes!”
“I have a lot of confidence in Casey. He's knowledgeable and takes the time to share his understanding with someone who really appreciates his kind explanations. I feel as though he would treat a family member the way he advises me.
Message to Casey: building management was informed of your observation regarding the HVAC unit in the lobby. It will be fixed tomorrow. Many thanks for your keen observation.”
“Michael performed cooling system maintenance on our heat pump systems. He was very thorough and professional. I was impressed with his attention to detail, fixing some things that would have probably been OK if left alone – like loose wire strands on a contactor terminal that have probably been that way for a while. He also fixed an intermittent problem I've had with UV lights in our upstairs system (loose ground wire) and took some steps to keep a mouse out of one of our outdoor units (stuffing steel wool in all the holes). It was a pleasure having Michael here. He is a credit to your organization.”
“Chad showed up on time and ready to get to work. He explained what he was going to do and gave other feedback as he checked out the a/c units and drains. He was very professional, courteous and knowledgeable. He explained changes to the filter policy and monthly payments for servicing any future calls. Chad can come back anytime for repairs or upkeep services!”
“Excellent service, on time, and very professional.”
“Chad was great! I’d love for him to come for my annual furnace check up in the fall. Thank you all for helping me!”
“Very informative worker explained things very well!”